Accounts at TFG

So I app**** for a Foschini account in March 2018. I received my card in April close to the end of the month. Upon receiving my card I just had to sign for it and I was told for the first month if I bought anything I would have to pay a deposit of 15% on each item that I bought. Okay fine I went on with my life and used my account. To my shock two weeks ago I went to The Fix and tried to buy a jacket on my account and I got told that the account was blocked. The sales girl at the cashiers desk was so unfriendly that I didn't ask further questions because I didn't want to upset myself further.

Today I decided to go to a Donna store and a friendly assistant, Hetta at the Mimosa branch, helped me. She saw the account was blocked and helped me to phone their Head office. However, the guy I spoke to at head office was so rude and so unfriendly. He didn't help me one bit. Instead he made me out to seem like I was stupid because apparently he is sure that it was explained to me that if I am working on a contract basis that my account at Foschini gets blocked 6 months prior to my work contract finishing and that if I wanted to unblock the account that I would have to resubmit the documents I submitted as well as new documents that state that I have a job for next year. I informed him that I was not made aware of this and that the reason I opened the account was so that I could build a credit record so that I can buy a car next year and even rent a flat under my name and not my dad's name. The guy just became more annoyed with me and advised me that there's nothing they can do as it is the company policy. So I asked him but why is it that pensioners and other older people that I know of that aren't working but have accounts with them can still use it but me, as a working individual, gets her account blocked? He just ignored me and told me that there's nothing they can do.

I'm sorry but if this is how the TFG operates I will just be settling my account and closing it off for good and not make use of any of the TFG stores again because I refuse to be treated this way and I'm a paying customer that always makes sure that my account is paid every month and I even make sure I pay double the amount. I have had nothing but problems ever since I opened this account and now I'm not even sure what's going to happen to my credit record and how low my rating is going to be.

Thanks a lot TFG for being so rude and unhelpful. You just lost a client.