Account settlement and arrears

About 2 weeks ago I called Foschini head office from their Northgate mall store, I spoke to a guy called lungisa. I was unhappy that each I pay my account it doesn't seem to reduce and when I requested the statement printout that will show why the account was not reducing. There was an item called balanced life which cost 25.90 per month totaling 125.74 that I didn't know and could not understand what it was and nobody could explain what it was. The total outstanding was R2063.10 and I paid R1974.80 the balanced life item is R125.74 which I made it clear I was not going to pay. I was given a reference number and 12151d55a and lungisa was supposed to give me feedback which he never did. I made it clear that I dint want this Foschini account and demand that it be closed immediately. Yesterday when I chech my emails I get a statement with an outstanding amount amount of R125.74 and was allocated a credit of about R2700. Which part does Foschini get? I don't want their account I don't even want anything to do with them. I was their customer for more than 10 years. <br> <br> Please assist Hello Peter