1 reviews | Active since Jun 2016
ACCOUNT SETTLEMENT
<p>ABOUT THREE WEEKS AGO I WENT INTO THE STORE IN MIDLANDS MALL PIETERMARITZBURG AND SETTLED MY ACCOUNT.</p> <p>BIG SURPRISE ON 02.06.2016 I RECEIVE A LETTER FROM PIENAAR SITHOLE & ASS INFORMING ME THAT I WAS HANDED OVER AND THAT THERE WAS I BALANCE OF R308 OUTSTANDING. AFTER LOTS OF ARGUING I GAVE UP. THE SYSTEM FLAGS ON THE FOCHINI SIDE IF AN ACCOUNT WAS HANDED OVER. THE STORE ASSISTANT SHOULD HAVE GIVEN ME THE CONTACT NUMBER FOR THE ATTORNEYS AND ADVISED ME THAT THE AMOUNT WOULD DIFFER FROM THE BALANCE OUTSTANDING ON THEIR SIDE. THIS IS NOT ACCEPTABLE FOR ME AS A CLIENT. CLEARLY THEY NEED TO TRAIN THE STAFF TO BE MORE EFFICIENT WHEN IT COMES TO THESE CASES. THIS WAS THE FIRST LETTER AS WELL FROM THE ATTORNEYS. </p>
Good Day Colette
Thank you for bringing this query to our attention .We apologise for any inconvenience caused .
Kindly note your query was logged and escalated to the account/customer service department for their assistance .The will investigate and contact you directly with the outcome ,this may take up to two working days .Your patience is highly appreciated .
TFG Team
Best regards,
Good Day Colette
Thank you for bringing this query to our attention .We apologise for any inconvenience caused .
Kindly note your query was logged and escalated to the account/customer service department for their assistance .The will investigate and contact you directly with the outcome ,this may take up to two working days .Your patience is highly appreciated .
TFG Team
Best regards,
