gB
george B

1 reviews | Active since Jun 2016

06 Apr 2018, 11:49

account PAYMENT RSVRSL

i had an account with foschini for several years but i stop the account and every time i was asking for a statement regarding the account and no one is coming back to me i even sent a message via facebook to them and still nothing

i had login on there account website and check my balance and the following message was on my statement PAYMENT RSVRSL -R914.38

When your account is in arrears the phone no stop but when your account shows RSVRL no body even try to phone you back or send a mail.

Please contact me this is urge because i need an explanation about my account

0
Replies (2)
Foschini
Foschini's reply06 Apr 2018, 12:03
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

Best regards,

gB
george B's update10 Apr 2018, 09:15
Reviewer Update
Still waiting on feedback or someone from foschini head office to call me back regarding the matter . PAYMENT RVRSL 26 Mar 2018 TFG Head Office -914.38 Looking forward this time that someone from your accounts department will call me back