ACCOUNT PAYMENT

On the 2nd Feb 2016 I paid my foschini account at Foschini lephalale an amount or R150 and their system took out a receipt saying their offline. We tried it again and the same thing happened. After 15 minutes I went to pay the same account at lephalale Totalsport and the same thing happened my R110 was deducted twice from my banak account. On trhe 3rd when i checked my bank statement it showed ony R260 paid back to my bank account. Can I please be assisted as am taken from pillar to post. Foschini customer service says the shop must sort it and when I go to the shop they still call the same customer desk that told me that they must sort it. My foschini account still shows not being paid & am getting calls to pay it. Help