"ACCOUNT NOT PAID!"

<p>I have been struggling from the 2nd of August to get me account sorted out.</p> <p>I paid my account of X amount on the 27th of July 2016. Like I always do on the TFG website, I logged into my account and paid.</p> <p>Then on the 2nd of August 2016 I get a message saying my account is in the rear and I must pay it.</p> <p> </p> <p>I called the number they gave me and explained to the guy that I have paid. </p> <p> </p> <p>Then on th 5th of August 2016 I got another message saying : " URGENT REMINDER" My account is OVERDUE. and to avoid collection costs I must pay it .</p> <p> </p> <p>I then again called the numer and explained that I have Paid, this time sending through a prove of payment.</p> <p> </p> <p>On the 13th I got this message: " MR STANNARD A, Your MARKHAM acct was in arrears by X Amount at 12 AUG. Please pay X Amount x 2 urgently by 1SEP to protect your credit record."</p> <p> </p> <p>I once again phoned the number, this time talking to a Monique who gave me the email address of a Deidre Addams. I sent through all my information through to her. It was escalated and send form department to deparment , as well as what looked to be another client in the process.</p> <p> </p> <p>It is now the 18th of August 2016, this issue is still not resolved.</p> <p> </p> <p>The Foschini Group is Pathetic. </p> <p> </p> <p>A.Stannard </p> <p> ********** </p>