FM
Fikile M

1 reviews | Active since Apr 2012

04 Jan 2018, 11:36

Account incorrectly handed over

My wife's Foschini account was handed over to 2 collection companies . We made arragements with one company to pay monthly instalments of R400.00 and we have been making these payments at the store. Now we have been contacted by Norman Bisset Attorneys (another collection company) telling us that we owe them. We made all the payments, last payment made in Dec 2017 of R830. Can you please urgently check this account and provide a paid up letter?

0
Replies (2)
Foschini
Foschini's reply04 Jan 2018, 12:20
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

FM
Fikile M's update25 Jan 2018, 07:57
Reviewer Update
We are still awaiting feedback on this matter. Norman Bissett are saying you still have not forwarded the payment we made