WN
Walter N

1 reviews | Active since Feb 2015

18 Feb 2015, 14:40

Account handed over to mbdlc in 2006

I first received a call from MBDLC in March 2014 alleging that I have Markams account which is handed to them. I asked the agent when was the account handed, the agent said the system (computer) indicate Sep 2006. I then asked why did mbdlc waited for so long till 2014, the agent was unable to answer that. I then asked them to send me statement of the account, but they send demand letter of R797 x 2 amount. They failed to provide proof as requested I went to Markams they checked and found that my ID is not an account holder on the system. They then advised me to call the TFG legal department which I did they also could not trace any account under my name. They send an SMS 16 Feb 2015claiming that\ Mbd LC has notified XDS a registered credit bureau of your non payment call mbdlc on *** with ***"I don't have Mariam's or foshini account on my profile"

0
Replies (1)
Foschini
Foschini's reply18 Feb 2015, 15:21
Official
Hello Nkambiw9765,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused, and we completely understand your frustration regarding this issue.

We do not take this lightly and will have the matter investigated as soon as possible. In order to do so, I will pass your details on to one of our Customer Service Representatives, who will be in contact with you to advise on a resolution.

Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant