Account Closure of the deceased COMPLAINT

My mother passed on in August 2018, I called them and asked the procedure regarding her account. I was told to send the Death Cert and a copy of her ID, which I did.

The following week I received a call and was told to take the same copies to the nearest Foschini store, which I did and the docs were faxed and received at head office. They called me and said docs received and the account will be closed. Around September I started getting calls again about the account, I asked them if was it not noted on my Mother's profile? They said they can see that the documents were sent through and they not sure why the profile was sent to them to call me but they will Close the account and I will not get any calls.

On the 15th Feb 2019 I received a call from Shrives Law regarding my mothers account still, I told them the story they gave me an email address that I needed to forward the docs to and they will advise Foschini to close the account and I did send the docs, they advised that they were received.

Today the 21st Feb 2019, I received yet another call from Shrives so I can forward the docs again.

Can you guys sort this out... I am trying to deal with the loss of my mother and you keep calling me for the same thing which I have been doing for the past 6 months.