Account blocked without any notification

Good Day

Kindly note that I opened up a Foschini account on 16/10/2017 and was granted credit in the amount of R7700.00. I made purchases on the 17/10/2017 and made a payment of R500 on the 25/10/2017 even though I did not receive a statement.

After numerous calls to their head office requesting what my total due was as well as for a statement, I was advised that my account was blocked as they were under the impression that ***** was being committed.

The consultant advised me that they’ve contacted me to advise of same, however I have no record of them contacting me at all. I was then advised to submit the relevant documents to their forensics department to unblock my account, however these documents were submitted on application.

I am appalled at the service I’ve been provided, why wasn’t I contacted to confirm the purchases or requested to provide proof of identification when I conducted my first purchase. Had i not queried why i was still not provided with a statement ,i still would not have known my account was blocked due to ***** suspicion.Why am I being inconvenienced to take time off from work to resubmit documentation to the store in order for it to be submitted to their forensics department, is the proof of purchase not sufficient?????? Surely there should be an easier alternative!!!