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sharon M

1 reviews | Active since Oct 2015

27 Oct 2015, 22:58

account blocked

On the 21st of October i recived an sms from Foshini informing me that my new account had been blocked dur to an error on the account. They informed me that i needed to bring my 3month bank statement for the account to be activated. I had app**** for the accout online.<br> <br> I went into the gugulethu foschini with the statement and sms on the 24th,firstly the staff themselved did not know what they needed to do. They called forensics and we were put on hold for over an hour, they then informed me that they only had one line working ad it was a Sunday. I left all my details as well as a copy of muly if and bank statment. The manager there promised to cobtact me the Monday, which she never did.<br> Monday after work i went to Tygervalley foshini to sort it out, again we held on the fone for over an hour, shamila promised to give me call Tuesday to infomr me of he outcome. Today Shamila called and infomed me she could still not get throght to speak to someone after she had emailed my document to forensics. <br> <br> Id like this account closed at Foshini is ridiculously ***********. I could not get over how dis****ional and unprofessional they are!!!!!!

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Replies (1)
Foschini
Foschini's reply28 Oct 2015, 09:14
Official
Hello sharon ayanda,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

Foschini Team