1 reviews | Active since Aug 2010
ABSOLUTELY DISAPPOINTING SERVICE
<p>I ordered Mobicel Cosmo tablet from HI online on the 22nd and was delivered 23rd without a sim card, because there was no instruction on how to insert the sim card then i phoned mobicel then they gave me the instruction but after i tried so many times then the sim card went through to the wrong side and was just stucked there. I then phoned Hi online then they said i must take the Tablet to any nearest foschini store. I then took it to Foschini Boulders. Today 06-04-17 at 10h53 the gentlemen from Forshini phoned and said that Mobicel cant also take the sim card out from the Tablet so the Manager is saying that i must come and get a new Tablet as a replacement, at 11h04 he phoned again saying that Hi has decided to take the Tablet to another repairer which was fine by me, at 11h22 he phoned again saying that they will quote me and i will have to pay the repair. I mean realy do i have to pay for something that i only have used for Hours, this is Rediculous. </p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
