ABSOLUTE WORSE CUSTOMER CARE I HAVE EVER SEEN OR HEARD OF

Including FINRITE (administers of Foschini)

Foschini and Finrite have NO CARE for their customers.

I GOT ****** IN JULY 2016 AND MY PHONE WAS ****** - I MADE THE CLAIM.

I WAS TOLD TO GET AN AFFIDAVIT IN AUGUST 2016 - I DID AND I SENT IT TO THEM!!

I FOLLOWED UP IN SEPTEMBER 2016.

SINCE THEN I HAD NOT RECIEVED ANY WORD.

DUE TO MY HEALTH AND ISSUES I COULD ONLY CONTACT FOSCHINI AGAIN THIS YEAR IN JULY -WHEN I DID THEY ASKED ME TO RESEND MY AFFIDAVIT AND PROOF OF EMAIL - I DID

I HAD CALLED TWICE AFTER THEN AND WAS INSTRUCTED TO RESEND THE AFFIDAVIT - I DID!!!!! CANT AN ADMINISTRATION COMPANY ADMINISTER CORRECTLY AND KEEP THEIR DAMN RECORDS?? WHAT DO THEY DO EVERYDAY BECAUSE CLEARLY NONE OF THEM WOR****!!

I RECIEVED NO WORD AND WHEN I CALL - AGENTS CONSTANTLY TELL ME THAT THEY PROCESSING IT!?!?!?!?!

I GOT ****** AT THE BEGINING ON NOVEMBER 2018 AND MADE A CLAIM FOR BOTH THE PHONES I PURCHASED FROM FOSCHINI IN THIS YEAR - I CALLED TODAY - WAS PUT ON HOLD FOR 10 MINS TO BE TOLD THERE IS NO RECORDS OF SUCH CLAIMS ON THE SYSTEM AND I MADE THIS CLAIM LAST WEE****

I AM THE ****** VICTIM AND I TOOK OUT INSURANCE TO HELP ME IN SUCH SITUATIONS AND THEY ARE MAKING THINGS 1000 TIMES HARDER. DISGUSTING!!!!!

I THEN SAID I WILL CONTACT THE BRANCH TO ENQUIRE - I ALSO ASKED THE AGENT WHAT IS HAPPENING WITH THE CLAIM FROM 2016 - SHE TOOK MY EMAIL ADDRESS AND THEN TOLD ME SHE CANT FIND MY EMAILS ON HER AND THE SUPERVISORS SYSTEM BECAUSE IT WAS DELTETED BY THE SYSTEM!!!! AND THEN AGAIN TOLD ME TO RESEND THE SAME ****** EMAIL!!!

WHAT THE HELL IS WRONG WITH FOSCHINI AND FINRITE?? THEY CAN TAKE MY MONEY EVERY MONTH AND OFFER ME MORE **** SERVICES BUT THESE UNPROFESSIONAL NON CARINING *****S CANNOT HELP ME WHEN I CLAIM AND YET I PAID EVERY INSURANCE INSTALMENT FOR ALL THREE PHONES!!

HOW IS IT THAT I AM WAITING 2 YEARS FOR A CLAIM TO BE PROCESSED? AND I PAID ALL INSATLMENTS BEFORE THEN UP TO NOW!! I AM PAYING INSTALMENTS FOR PHONES I DO NOT HAVE???

DISGUSTING!!