A very dissatisfied and concerned Customer

Item: Foschini
Rating: 1
Author: Refilwe M

I am writing this letter to complain about the poor quality of the service that I recently from your store on the 07/09/2020. While I believe that this could be an isolated incident, I want you to be aware of it in case there are more complaints similar to mine, and for you to address the issue as soon as possible.

The problem in question is when a customer gets to the store at approximately 16h30 to pay my aunts account then I am told that they have already cash up for the day they can assist but then the male cashier tried to go to sport scene with no assistant as well because they said they are closing due to Load shedding that was meant to go off at 17h00 fair enough I tried to understand that this employees are refusing the money that pays their salaries. The lady by the Name of Keddy then said to me I must make my problems theirs I should have paid my account by the 02nd of each I tried to explain that this was not my account she kept on and on being very rude saying whether I write her name down or not it’s doesn't matter I must knock myself out as it’s not going to make a difference. Then I ask myself in this Pandemic that we are currently facing as country this u still find people that doesn't know how to treat customer fairly and with respect. She is a Foschini brand and she clearly didn't respect and practice the TCF Act. Such employees needs to be release from their duties as they do not love and appreciate what they have. I am expecting a written apology from the prospective employee and the Manager in charge regarding this matter before i splash the TGF group all over social media

I hope I will hear from you soon regarding the issues I’ve addressed in this letter. Please feel free to contact me via email if you have any further questions regarding this issue. Thank you in advance for taking this matter seriously. Have a good day ahead.

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