A Statement of Woe

<p>Hi there, </p> <p> </p> <p>In July of 2016 I decided to purchase a tablet/phone on my Foschini account. Filled with happiness I then took on my journey of creating memories and sharing moments with my loved ones and friends. Whilst doing so, I faithfully made my monthly payments to ensure my superb standing with the group is kept. This continued until recently when I checked my statement, only to be surprised by the fact that the funds that I've been paying has not been bringing down my deficit. When contacting Foschini, I was advised that my bill has now not moved and that paying extra onto my account, actually causes me to incur more interest. I find this entire experience unterly disgusting, as an elderly women who believes that I have been taken advantage of. Going to the store is even worse, as all these consultants can do is to call the head office and nobody seems to be able to help me. All I would like is my account to reflect the amount I've paid and that my interest and balance be rectified. </p> <p> </p> <p>If no joy is found here, I have been told that I then need to further this to the ombudsman. I desperately hope that putting this here, will result in some form of resolution. </p>