MA
Michelle A

1 reviews | Active since Oct 2018

23 Jun 2022, 21:06

8:40pm Call to Offer a Dental Plan, Really!!

Say No More really! How on earth does TFG expect a friendly and positive response to a call from a Consultant offering a Dental Plan at 8:40pm (Yes at night!!) Surely as an account holder with absolutely ALL my information on file you could be a bit more curtious to consider calling during office hours. (My working hours!) I have already politely advised one of your consultants, on a previous occasion that I won't be interested in this offer. Do you not have systems in place indicating that this client has already been offered/bothered with this plan. Customer service is actually knowing your client, isn't it? Not impressed one bit!!

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