5 weeks - no delivery!

It has been 5 weeks since I placed the order. I still have not received my order, yet invoice has been issued and I am expected to pay the installment. I have sent mails requesting feedback yet nothing has been done.

I contacted the couriers - RAM - to which they informed me that your branch which item is being sent from wrongfully submitted my order to the wrong courier company. This was returned to that same branch that very same day.

Due to that branch’s incompetance employees I have not received my order after waiting more than a month.

I am dissapointed to say the least as this was intended to be a gift, a gift I am now paying for but have not received.

Please advise a way forward.