1 reviews | Active since Dec 2009
40 Years a customer can't get secondary card
I opened my Foschini account in 1975 and as I have mobility problems my 28 year old daughter does my shopping. We have unsuccessfully battled for about 9 months now to get a secondary card and have more than once completed the paperwork and STILL Foschini can't finalise a secondary card. SO tired of excuses I want to have a fit. What will it take for them to get off their butts and learn about good customer service?? Must I be a client for another 40 years? Don't think though I will need new clothes in my grave! Sort this out now please.
Hi,
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
Hi,
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
Good Day Ms Naomi
We do apologise for the delay ,your comments and complaints were passed on to the customer service department and they are investigating the matter .We hope to have the issue seen to as quickly as possible ;they will contact you directly by phone or email .
Your patience and understanding is appreciated .
Regards TFG
Good Day Ms Naomi
We do apologise for the delay ,your comments and complaints were passed on to the customer service department and they are investigating the matter .We hope to have the issue seen to as quickly as possible ;they will contact you directly by phone or email .
Your patience and understanding is appreciated .
Regards TFG