4 months but cellphone claim still not paid by Foschini

<p>I'm extremely disappointed at the service I keep getting from Foschini Promenade Mall about my cellphone claim I registered 4 months ago.</p> <p>Every time I go to check the, they keep telling me that they haven't received any feedback from the insurance company.</p> <p>I don't get any calls from these people to update me about my claim but my payments are made on time every month.</p> <p>And the attitude and how unprofessional these people are makes me wonder if Foschini Group even gives any staff training on how to treat the customers.</p> <p>How long does it take to process a cellphone claim really???</p>