SM
Sikelelwa M
1 reviews | Active since Jul 2015
14 Jul 2015, 07:46
3 MONTHS WAITING FOR MY INSURED PHONE TO BE FIXED!
To Whom It May Concern At Foschini,<br> <br> My name is Sikelelwa Shanel Matyeni, I bought my phone from you on 05-02-2015 with insurance. After 2 months I broke the screen of the phone. I took the phone in to be fixed on 08-04-2015, it has been 3 months now waiting for MY INSURED PHONE to be fixed and returned to me. Every month I pay my insurance for the phone.<br> <br> Every time I go to your Foschini branch in Kenilworth Centre you tell me to wait.<br> <br> HOW LONG DO I HAVE TO WAIT???<br> <br> THIS IS BAD SERVICE FOSCHINI!!!<br> <br> Regards<br> <br> Sikelelwa Shanel Matyeni<br> ***
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Foschini's replyOfficial
14 Jul 2015, 11:26Hello Sikelelwa16053,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply14 Jul 2015, 11:26
Official
Hello Sikelelwa16053,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.