3 DECADES OF SHOPPING EXPERIENCE ENDS DUE TO POOR CUSTOMER SERVICE

Three decades of shopping experience with FOSHINI, came to an end.....in August 2021 I received a call to inform me my payment was overdue...I immediately went online and made payment...over coming network issues with great difficulties. I thereafter attempted to implement a Debit Order on my account to allow Foshini to deduct the monthly instalments timeously...Iwas informed by your consultants telephonically that this could not be done online and has to be done at one of the branches...On the 4th of September 2021, I went to the Bluff branch made my monthly payment and requested to do a Debit Order on my account....I was assisted by Akhona at the cashier's counter. Akhona immediately called your accounts department and attempted to implement the Debit Order telephonically...Akhona was also informed that the forms need to be completed in store...Needless to say the store did not have any Debit Order forms...SO, INPERSONALLY FOWNLOADED THE FORMS AND EMAILED THEM TO THE STORE *** za Akhona printed the documents, which I completed and emailed the document together with a copy of my ID...Akhona then followed up with a telephone call to the Accounts Department confirming that all documents were received and DO to be implement by the 1st of October 2021...CONFIRMED...low and behold... I was SURPRISED when I began to get bombarded by telephone calls demanding I make payment on my account...I WAS REALLY EMBARASSED TO RECEIVE THESE CALLS WHILST IN BUSINESS MEETINGS....NOT 1 CALL BUT 13 TELEPHONE IN A MATTER OF 3 DAYS.....WHST A WASTE OF RESOURCES....ESP when your staff cannot do their jobs efficiently. After being harassed I contacted the Bluff branch to confirm with the manager MELANIE THAT MY DOCUMENTS/REQUEST WAS PROCESSED. According to Melanie the proof was still on the system. Being harassed right up until Sunday morning made my decision to close my account....I HAVE NEVER BEEN SO FRUSTRATED BY INEFFICIENCIES SUCH AS THE FOSHINI TFG FINANCE DEPARTMENT. I made full payment to close my account on the 17th of October at the Galleria branch in Amanzimtoti. I spoke to Nstasha from the Account's Department who confirmed my personal details before proceeding with account closure...I received no REFERENCE NUMBER...Which us crucial because your staff are ***********. I was told to wait until the 13th of October 2021 and call customer services for an email...when I enquired if all the calls to me will be stopped...NOBODY COULD GIVE ME A STRAIGHT ANSWER saying" It's a different department"...SURPRISE OF SURPRISES...at 7h56, I receive a call from a pompous idiot called JARED informing me that I owe R2046,34...when am I going to make payment...HE wouldn't listen to me even when I told him that I have already made full payment ...still insisting that nothing is reflected on his system....IS THAT MY PROBLEM....IF IT IS...THEN HAVE THE DECENCY TO LISTEN YO YOUR CUSTOMERS.....SADLY YOUR CUSTOMER SERVICE LEAVES A LOT TO BE DESIRED