2nd query

I complained this morning about Foschini who didn't want to accept a certified copy of my ID in order for me to get a new account card as mine was ******. TFG rep**** as follows: "Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please specify which store you had this experience in and We will send your comments to the Area Manager and they will contact you directly." The store is in Waverley Plaza, Pretoria. I need to know whether I can go to them again in order to have this matter resolved. I have credit on my account and are not in arrears even, which makes it even more frustrating. I want to know if you require anything else from me or who I can contact myself. I want to go there this afternoon again but also don't want to turn around empty handed. Please let me know if I will be assisted and whether my certified copy will be accepted.