DJ
Darren J

1 reviews | Active since Jan 2016

22 Sept 2016, 11:15

20h30 telesales calls. Really?!?

<p>At 20h32 last night (Wednesday) I receive a phone call from an unknown number. Naturally, if somebody is actually phoning at that time, it must be important, right? No, I was wrong, it wasn’t important at all. It was, in fact, somebody from the Foschini Group trying to sell me something. Really?!? At 20h30?!? This is when you chose to to engage me? This is beyond unacceptable! Is it really policy for you to call your existing customers at that time of night? Sadly (yet justifiably), I completely lost my temper with your agent, who I know is “just doing her job”, but seriously though, if you are going to make these unsolicited and irritating calls to your customers, is 20h30 really the right time to do this? This is completely unacceptable and you’re setting yourselves up for failure and a lot of abuse.</p>

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Replies (2)
Foschini
Foschini's reply22 Sept 2016, 11:42
Official

Good day

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated

TFG

DJ
Darren J's update27 Sept 2016, 10:03
Reviewer Update

I am still waiting for a response here