2 Weeks to get an account?

I would just like to inform you that I app**** for an account with your branch Archive in Tablebay mall. The guys have been extremely helpful & did what they could to help but it seems its at a dead end now. On the day I app**** I got immediate communication to say that I have been provisionally approved and you require ID & proof of income. I took all of that to the gents at Archive and then nothing happened after they've sent my docs away. I've been waiting a week without any answer so I thought let me rather go to Foschini in Cape Gate as I live closeby and Foschini is the main store. The exact same thing happened. Your in store service is great but your call centre & accounts department is useless. I've been trying to call and I NEVER get through!! So just so you are aware of this and Im sure I am not the only person this is happening to. You are losing money.