2 months 11 days and I still haven't received my Connex notebook from Foschini Sandton City

I bought a Silver SMD Connex Notebook at Foschini Sandton City on 13/08/2019. I returned the laptop on 13/09/2019 due to damage. The laptop did not switch on and I had no idea what the problem was. Two weeks later, I went back to the store to inquire as to why I didn't get a call or email from them and was advised that the laptop was still in the store as they didn't know where or who to send the query to. I spoke to a manager there who looked me in the eyes and told me that the turnaround time with the Insurance people is two weeks, he will try to escalate but I might have to wait another 2 weeks. Fast forward, its 26 October and I go back to the store to query why I still haven't received communication and the guy dealing with my query tells me he tried to call me and they have discovered water damage and I need to sign the claim form. I don't have missed calls from Foschini and he did not even send an email. To avoid arguing, I sign the form and provide details for the debit information and still, nothing happens. Its been 2 months 11 days since I returned my laptop to the store and I still haven't received it. This is not customer service, you can keep your laptop!