2.5 weeks no end in sight

Fochini in Watercrest mall had one last dress in my size I really wanted. It seemed to be marked down as the price was blacked out .The dress had a light red stain and beads missing . When I got to the till I was informed that not only was the dress not on special but it was ,in fact ,more expensive! Price blacked out R799. new price R850. I pointed out the flaws and suggested a discount. The lady said if her manager had been there I could get one but she wasnt in.So no manager, tough luck for me!. I took the dress as the only other one available was in Empangeni and I was returning to pmb that day.I emailed fochini group same day with pics and explanation and requested the discount. That was 20 March. To date the lady that received my complaint, Rozanne has answered me twice ,asking obvious questions, delaying the process and since then I have had no feedback and her phone goes unanswered. I called Fochini at Watercrest Mall and spoke to manager. She did not sound very interested to assist either but I insisted on her email address and mailed anyway. I doubt if I will get a positive response as they have been incredibly disinterested in me as a customer with as valid complaint