BK
Boitumelo K
1 reviews | Active since Jun 2012
22 Oct 2019, 14:04
WHERE IS MY REFUND!!!!!!!!!!
I bought a cardigan online and when I received it wasn't happy with the quality of the material so I asked to return it and was told to go to the nearest store which was just a let down. I then returned it on the 29th of September at The Glen mall, I was informed by the lady at the front that the manager was not available and that she cannot process online refunds. I then left the item with the lady for the manager when he gets back.
To this day I have not received my refund or no response from them, I have sent numerous email and no response till now.
I WILL NEVER USE THEIR ONLINE SERVICES EVER!
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Forever New South Africa's replyOfficial
07 Nov 2019, 10:38Thank you for allowing our online team to resolve this for you. We can confirm that we have since processed your refund.
Forever New strives to provide great customer service, we are sincerely sorry about the unpleasant online and in-store experience. We have highlighted this to our operations team to address with their store and customer service teams.
The Forever New Team
Forever New South Africa's reply07 Nov 2019, 10:38
Official
Thank you for allowing our online team to resolve this for you. We can confirm that we have since processed your refund.
Forever New strives to provide great customer service, we are sincerely sorry about the unpleasant online and in-store experience. We have highlighted this to our operations team to address with their store and customer service teams.
The Forever New Team