NA
Nadine A
1 reviews | Active since Jul 2012
07 Jan 2019, 11:34
waiting for online order
20 Dec 2018 I placed my online order. I unfortunately missed the delivery from Dawn Wing on 24 Dec 2018. And I'm fine with that. Dawn Wing was closed between Christmas and New Years which I'm also fine with. BUT since 3 Jan I've been in contact with Dawn Wing to find out when my package will be delivered. Until today I have not received any feedback from them.
This is putting a very bad light on Forever New . And will definitely think twice before ordering online from Forever New in the future unless they change their Courier Company.
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Forever New South Africa's replyOfficial
07 Jan 2019, 12:43We appreciate you bringing this matter to our attention. We can see that the parcel has arrived in Cape Town and should be out for delivery today. Our online manager will be in touch once we have further clarity on what caused the delay. Once again, we apologise for the frustration caused.
In the interim, we have raised the complaint with our Dawn Wing counterparts to ensure our operations run smoother. Please feel free to contact us should you have any queries in the future?
Kind regards
The Forever New Team
Forever New South Africa's reply07 Jan 2019, 12:43
Official
We appreciate you bringing this matter to our attention. We can see that the parcel has arrived in Cape Town and should be out for delivery today. Our online manager will be in touch once we have further clarity on what caused the delay. Once again, we apologise for the frustration caused.
In the interim, we have raised the complaint with our Dawn Wing counterparts to ensure our operations run smoother. Please feel free to contact us should you have any queries in the future?
Kind regards
The Forever New Team