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avisha.n.hiralall avisha.n.hiralall

1 reviews | Active since Oct 2016

05 Sept 2019, 17:21

Very unprofessional

Good day

Today I visited the Forever New store located in the Gateway Mall. I was very upset with regards to the managers behavior and attitude.

I had purchased a dress which the cashier had kindly asked me who had helped me. I then told her it was a girl with I think a black blazer. I didn't really take notice of what she was wearing. The manager then behind the counter tells the cashiers its not black and tries to make it like a joke and then with audacity goes and tells the girl that assisted me what I said and laughs in my presence. I am a nurse that came straight from a long days work and I was so tired. To actually be made fun of by a manger of Forever new was very unprofessional and it really disappointed me. I am an avid customer of the Forever new stores and this experience at their store really got me upset. I will never support them again.

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Replies (1)
Forever New South Africa
Forever New South Africa's reply06 Sept 2019, 10:17
Official
 
Thank you for taking the time to bring this to our attention, please accept our sincere apology for the unpleasant in-store experience?

We have flagged this complaint with our operations team and our regional manager for the KZN area will address this issue with our Gateway team. 

Please be advised, we will be in touch using the contact details you provided to further discuss the matter and personally apologize for the incident.

The Forever New Team