Theft

I am utterly disgusted.

I placed an online order on 11 October, and received no tracking information following the confirmation of my order.

I contacted Forever New only to be ignored several times before finally hearing from Marcelle who apologized for not responding earlier as she was on leave. Wow. So clearly no one else can respond while she is away.

She told me that she would try to find my order by taking it up with DSV.

Eventually, after me constantly following up with her, she responds by forwarding me information from DSV indicating that a purchase by me on 29 August was in fact delivered. Well done Forever New on confirming that my previous online order was delivered.

However, as indicated in my several emails and phone calls, I would like to know where the order I placed and payed for on 11 October is.

I am utterly shocked that you think that I am foolish enough to think that my order was delivered by sending me information related to a previous order.

This is unacceptable.

In other words, I have payed for something which I will probably never receive because it was clearly never dispatched. If it was, I am certain that I would have received the relevant tracking information.

As I have indicated in several emails, I want a refund. Otherwise, this is clearly theft.