PM
Preshina M
1 reviews | Active since Apr 2015
28 Apr 2015, 16:36
The customer is never right.
My partner had purchased a dress as a gift from the Forever New section at the Edgars store on Saturday the 25/04/2015. On the 26/04/2015, we returned to the store to return the item which was merely tried on. The garment still had the store tags intact. I was not satisfied with the fit nor the condition that the \brand new"dress was in. After being tossed from one cashier to another"
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Forever New South Africa's replyOfficial
07 May 2015, 16:10Hello pmanthiri,
Thank you for taking the time to talk to us. Once again, we are extremely sorry about the disappointment caused relating to the condition of the dress and being turned away by the Edgars/Forever New staff.
In the interim, we have addressed the issue with our ladies in store by taking the necessary steps to improve customer service and operating procedures.
We value your feedback and hope to see you in store soon.
Kind regards
The Forever New Team
Thank you for taking the time to talk to us. Once again, we are extremely sorry about the disappointment caused relating to the condition of the dress and being turned away by the Edgars/Forever New staff.
In the interim, we have addressed the issue with our ladies in store by taking the necessary steps to improve customer service and operating procedures.
We value your feedback and hope to see you in store soon.
Kind regards
The Forever New Team
Forever New South Africa's reply07 May 2015, 16:10
Official
Hello pmanthiri,
Thank you for taking the time to talk to us. Once again, we are extremely sorry about the disappointment caused relating to the condition of the dress and being turned away by the Edgars/Forever New staff.
In the interim, we have addressed the issue with our ladies in store by taking the necessary steps to improve customer service and operating procedures.
We value your feedback and hope to see you in store soon.
Kind regards
The Forever New Team
Thank you for taking the time to talk to us. Once again, we are extremely sorry about the disappointment caused relating to the condition of the dress and being turned away by the Edgars/Forever New staff.
In the interim, we have addressed the issue with our ladies in store by taking the necessary steps to improve customer service and operating procedures.
We value your feedback and hope to see you in store soon.
Kind regards
The Forever New Team