AP
Amanda P

1 reviews | Active since Mar 2019

26 Mar 2019, 23:59

THANK YOU SAMANTHA & LIZZY

After I had a problem with refusal for refund/exchange on 5 brides****s dresses from Woodlands, I posted a review on Hello Peter. As there wasn't any other way to get hold of someone who could help me. No customer service contact number available.

I was contacted by Samantha and she was extremely helpful and assured me she will arrange that I can exchange the dresses at the nearest Forever New Store. THANK YOU SAMANTHA for all your help, it is greatly appreciated!

At the Mall of Africa store I was met by the manager - Lizzy. She was just as helpful and sorted everything within a few minutes while we browsed the store. Lizzy was professional and friendly and always smiling.

These two ladies has given me wonderful customer service!

Thank you!

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Replies (1)
Forever New South Africa
Forever New South Africa's reply28 Mar 2019, 13:15
Official
 
We appreciate your kind words and would like to sincerely thank you for taking the time to post a compliment for our area & store manager. We are delighted to hear that you were assisted efficiently and your complaint was resolved! We will gladly pass on your compliment to the team.

Many thanks,

The Forever New Team