Terrible service

My order apparently was dispatched from Forever New on the 9th of May and nothing has happened since. I have been in contact with Forever New and they cannot give me any constructive feedback on my package, all they say is sorry for the inconvenience caused. I then contact DSV and they keep telling me that they are not sure when it will be delivered as all the hubs are busy. If Takealot and Superbalist can deliver in 2 days and at fraction of the cost compared to Forever New clothes then what is the issue????? I am aware of COVID-19 and lock down and all those things but again if other courier services can do this right then COVID-19 should not be an excuse. So I feel like this is theft as no one knows what is going on and they also cannot give me any indication of when I will get the delivery. So disappointing as these clothes cost a lot and winter is on the door step! Again very disappointing. Please can this be sorted out.