Terrible online shopping experiences time and time again

I’ve recently bought quite a few dresses online and I don’t understand why Forever New uses Dawn Wing / DPD Laser to courier their merchandise. My invoices from Forever New has my address correct yet their couriers consistently get it wrong. This is basic and elementary and now I’m inconvenienced and have to send emails and make calls to ensure my dress is delivered. Please will you change couriers as no customer should be inconvenienced like this.