Terrible Customer Service

<p>Forever New Gateway has the worst customer service especially the regional manager named Lisa. Apparently I am not allowed to change a pair of shoes even if I'm totally unhappy. The shoes were so unbearable to wear that I ended up walking barefoot at my function.</p> <p>the manager was rude and didn't even try to assist. I didn't even want my money back but to change these shoes for something else.</p> <p>While in store there were numerous complaints from other customers.</p> <p>Forever New prices are high and customers expect to receive good customer service.</p> <p>I am totally disgusted at the regional managers behaviour as this is the second incident at this store.</p>