Terrible after sales service on substandard products!

I purchased a few items online about two months ago, one of which was a handbag. I used it once and when I closed the zip, I noticed there is a fray at the zip, I contacted Forever new customer service (pathetic to say the least) and after a few days they responded to request photos of the bag to assess, after which I received no response even after numerous mails being sent. Forever New items are not cheap and have a brand image which I assumed was good, but is actually not a good brand in my eyes anymore. I even explained that the bag is made that way that the zip will always fray because of the broader base and stiffness of the bag. I have to say that I am very disappointed with the service and will never purchase an item of that brand again. It is also terrible service, that someone will respond to this complaint just because it is public when nobody bothered to assist me via customer service.