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lulomabandla L

1 reviews | Active since May 2016

21 May 2016, 14:47

Subpar quality and ********** customer service.

<p>As a woman I pride myself in looking good and part of that comes from wearing clothes that I love but spending lots of money isn't always on the table, so when I came to Forever New I knew the price would be high but I didn't mind because I knew the quality was good. Imagine my shock when a blazer I had bought and only worn a total of 8 times starts tearing at the seam. Thinking they would be extremely apologetic about it I went back to the store to show them the jacket and they made it very clear that they would do nothing about it and that it was all my fault. I knowing what good service looks like was extremely offended by the service I got from the Clearwater branch, and I am extremely disgusted by the company for allowing this to be the standard when it comes to customer service. Never again will I ever shop at a Forever New store.</p>

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Replies (1)
Forever New South Africa
Forever New South Africa's reply02 Jun 2016, 10:24
Official

Thank you for giving us the opportunity to resolve this for you. As a brand, we value our customers and are extremely sorry about the unpleasant experience.

In the interim, we have addressed the issue with our store team and have taken the necessary steps to improve operating procedures along with customer service.

We appreciate your feedback and look forward to seeing you in store again soon.

Kind regards
The Forever New Team