STOP BILLING ME!

I have tried calling your customer services number but to no avail. I visited your store at Hemmingways mall in East London on 30th November 2014. I had requested that my account be closed. A copy of my I.D was made and I wrote a letter stating that I want my account closed with immediate effect. I also settled my account. <br> <br> I returned to the store in January again and I explained that I had received a statement letter where I was charged collection fee, insurance fee and interest AFTER I had closed the account. I paid the R 31.35 balance on 31st January 2015. <br> <br> However, til this day my account has not been closed and your company keeps charging me the collection fee, insurance fee and interest fee monthly.