Staff says they will do something and then changes their story

<p>Good day.</p> <p>I tried getting your contact details to email you as well.</p> <p>Please note that this will be going to the Head Office and Hello Peter page as well, as my right as consumer as protected by the consumer protector act has been violated and I am appalled by how I was treated by the store and the staff there.</p> <p>I am a very big Forever New fan and almost all my clothes and bags are from you.</p> <p>Last weekend (weekend of 25 March), I went to your Clearwater store with my mom and sister. I have bought a grey jersey from Edgars' Forever New and then realised that the small was too big. Edgars could not find any XS for me anywhere in their stores, so I went to the Forever New branch.</p> <p>A lady named Jo-Anne assisted me. I explained the situation (mentioned that I bought it from Edgars) and asked whether they will be able to help me. She said she can not but her manager will be able too. She then proceded to say that she will be ordering an XS for me from another store and will let me know when it has arrived. I was so impressed with the level of service and even told her so.</p> <p>On Thursday afternoon late I got the SMS and I was very excited to go.and get the jersey so that I can start wearing it.</p> <p>As I got there her whole story changed and she said she cant help. She called her manager Zanele, who did not even try to help just said it cant be done. When I tpld her what her colleague said, she said she will go and find out what she said - to which Jo-Anne rep**** she can not remember that I mentioned Edgars the previous time.</p> <p>I had witnesses there hearing me say it to her. And she still persisted that I was lying. I was promised that I can be helped and now they are turning and saying I am lying? This is not what I expect from a elite brand like forever new. I mean it is still forever new stock and nothing is wrong with it - it is just the size.</p> <p>Please help me as I know this is not what you want your customers to think?</p> <p> </p> <p>Customer service = keeping you customer smiling and STICKING to your promises. Using "inexperience" of your colleagues as an excuse is unacceptable. Now me as the customer I have to carry the consequences of your staff making false promises?</p>