So disappointed (Online shopping )

If your goal is to run your business through the ground then please do continue using this pathetic excuse of a courier company DSV

My order was placed and purchased on 28 November, DSV delivered my parcel to the wrong address. I was contacted by Zanele on 28 of December explaining my parcel would be dispatched the following Monday. Yet DSV hasn’t delivered and they avoid directly responding to me via email, it’s always just them going back and forth with their colleagues asking for assistance in tracking my parcel. I’ve been very patient and understanding thus far but now it’s just disgusting! Please get hold of DSV and please get them to treat my order with some sense of urgency! How much longer will I have to wait? Order #RSA***