MP
Melinda P
1 reviews | Active since Nov 2019
04 Nov 2019, 08:26
Sending half your order and no response from them!!
Terrible Customer service!!! Ordered a dress and a shirt online and only received the shirt. Sent several emails as their phone number isn't working. No reply after 2 weeks at all. The dress cost me R1299.00 which I think I have lost. Don't order from them online!!
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Forever New South Africa's replyOfficial
07 Nov 2019, 09:56Thank you for bringing this to our attention and allowing the online team to resolve this for you. We can confirm that your missing item will be sent via express delivery today, with an of ETA Friday 8 November.
We have gone through a transitional period whereby we've moved over to a new warehousing and logistics solution. We have experienced some teething issues along the way which we are working through as swiftly as possible.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
The Forever New Team
Forever New South Africa's reply07 Nov 2019, 09:56
Official
Thank you for bringing this to our attention and allowing the online team to resolve this for you. We can confirm that your missing item will be sent via express delivery today, with an of ETA Friday 8 November.
We have gone through a transitional period whereby we've moved over to a new warehousing and logistics solution. We have experienced some teething issues along the way which we are working through as swiftly as possible.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
The Forever New Team