RF
Raine F
1 reviews | Active since Aug 2015
01 Aug 2015, 10:22
Sales staff ***** the reputation of Forever New
I was in the process of shopping for a company event that I was invited to speak at based on my career as a fashion blogger for a well known magazine. I decided to visit the Forever New branch located in Edgars Gateway with my sister & partner who were documenting this as I wanted to use the video as part of my blog for the week. As I approached the racks, there was no sales person in sight, she miraculously appeared after having noticed customers. When I asked her (Shanel, whose name tag was barely visible) about size for a dress that caught my eye, she rudely rep**** \They are sale items
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Replies (1)Forever New South Africa's replyOfficial
07 Aug 2015, 13:06Hello Raine Frank,
We've been unable to reach you and hope you will afford us the opportunity to formally apologize for the distasteful experience. In the interim, our Regional Manager has addressed this with our Edgars Gateway team.
Although we never really enjoy hearing that our valued customers have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Please accept our sincere apology in the meantime, we hope to chat to you soon.
Warm regards
The Forever New Team
We've been unable to reach you and hope you will afford us the opportunity to formally apologize for the distasteful experience. In the interim, our Regional Manager has addressed this with our Edgars Gateway team.
Although we never really enjoy hearing that our valued customers have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Please accept our sincere apology in the meantime, we hope to chat to you soon.
Warm regards
The Forever New Team
Forever New South Africa's reply07 Aug 2015, 13:06
Official
Hello Raine Frank,
We've been unable to reach you and hope you will afford us the opportunity to formally apologize for the distasteful experience. In the interim, our Regional Manager has addressed this with our Edgars Gateway team.
Although we never really enjoy hearing that our valued customers have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Please accept our sincere apology in the meantime, we hope to chat to you soon.
Warm regards
The Forever New Team
We've been unable to reach you and hope you will afford us the opportunity to formally apologize for the distasteful experience. In the interim, our Regional Manager has addressed this with our Edgars Gateway team.
Although we never really enjoy hearing that our valued customers have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Please accept our sincere apology in the meantime, we hope to chat to you soon.
Warm regards
The Forever New Team
