Rude Manager

<p>.<span style="color: #555555;">Today at 27.11.2016 My self and my cousin went to exchange a birthday present that was purchased at Forever New tyger vally, we were attended by a Lady by the name of Khanyisile who asked me for a receipt i explained to her that it was a present and i dont have the receipt she explained that in order to assist me she will need a receipt the store manager on duty whose name is Jasmeen at canal walk mall was brutally arrogant and rude she refused to assist and said i must drive to tygervally and ask them to track the purchase receipt. </span></p> <p style="color: #555555;">After listening to her raising her voice at us telling us that she is the in store Manager on Duty therefore she will NOT assist us. Khanyisile and Jasmen left us and they both assited other clients without closing our conversation and giving us a way forward. We then asked them who is actually assisting us because no one is attending to us still jasmen/yasmeen was still being rude passing rude comments we then told her we were not speaking to her because she made it clear that she wont assist us , jasmeen/Yasmeen said she will call the security guards on us and called us *****es her collegue stephanie took her to the back and came back and explained the stores policy and apologised for her collegues behaviour and on behalf of forever new store in canal walk .We then calmed down ask asked for jasmeen to come out and apologise and explain to us what is the procedure of handling an irate customer and she refused and said she will not do that she is the manager and if we have a problem with her we must report her to her manager aimee ,she came out from the back room minutes later and was still rude and giving provocative looks and still shouting her collegue took her to the back room again and while this commotion was taking place khanyisile eventually tracked down the receipt and jasmeen still refused to do the exchange and during that process of her looking herself up in that back room she created an opportunity for 3 shoplifters to ***** from the shop luckily stephanie noticed them and called for security guards. </p> <p style="color: #555555;">She treated us like dirt and was not apologetic about that she kept in saying give them Amiee number but Amiee wont respond because she was at a Camp.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I am so shocked and Traumatised with the service that we received from a Manager. I will defiantly take this further after being called a ***** twice by a Manager, she was not remoursful abiut her behaviour </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I need to speak to a Manager and make sure she apologies and tells me exactly what steps must she follow when a customet is irate. By the way she was carrying on about Aimee i would like to thibk that they are close and therefore i need this to be deakt with by someone different from the head office.</p> <p style="color: #555555;"> From a very disappointed customer.</p> <p style="color: #555555;">Yolanda.</p> <p style="color: #555555;"> ********** 892</p>