Received blouse with SHARP PINS in, followed by multiple "mistakes" made repeatedly by Forever New

All I wanted was a blouse. A simple blouse online to reward myself for all the hard work I do every day. Lo and behold, I received an unfinished blouse with two SHARP sewing pins on BOTH SIDES of the blouse. They could have stabbed me. Horrified, I reported it to Forever New and was told to go through all the trouble of printing out a WayBill, repackaging everything, and organizing collection. I eventually received the "replacement" with two of the same blouse. Confused, I contacted Forever New, assuming they had given me an extra item to compensate for sending me a blouse with actual PINS in it. No, I was told it was yet ANOTHER mistake and I am expected to go through even MORE trouble of packaging it up with a new WayBill and returning it. Is this some kind of joke? The way you treat your customers is unacceptable. I refuse to go through another moment of effort for you guys. I demand answers and need to know is going on here. This is absolutely ridiculous. You guys seriously need to change your attitude to the people who keep your business alive.