Receipt ***

I bought 2 dresses and jewelry at forever new on the 20th of December for my sister but the dresses where small. I returned the dresses on the 14th of January. I was told that I need a credit card where they will refund my money and I provided the credit card. The lady who assisted me at Eastgate said the funds will reflect on the 19th of January as it takes 3 days but it's been 10 days now and everytime I call forever new customer line it doesn't go through. I have sent couple of emails to the info service email and everytime they respond with the same email. I am not pleased with this service as I need that money to get another dress since they don't have curve plus in the shop anymore. I have been their client for years and this is unacceptable.