1 reviews | Active since Jul 2016
Price Increase while shopping in store
<p>I am quite disspointed at the treatment and the engagement i had at the rosebank store. I picked a sale clothing item that were priced at R195 and proceeded to try on the item which happened to be a size too small i then picked the correct size from the rack and proceeded to the till to pay. The price that was wrung up was R295, i was puzzled and asked the attendant what had happened and she told me that the particluar rack of clothes were incorrectly priced and while i was in the changing room she quickly corrected the prices on the clothes. She refused to give me the item at the price that was initially there. I belive this was not right and it was false price advertising on the store's side and i should have been allowed to buy the item at the price that I had seen.</p>
We're glad that our area manager has been in touch, thank you for taking the time to discuss the matter with her. Once again, please accept our sincere apology?
As discussed, this is not procedure and the necessary action has been taken to ensure this does not happen again. Customer service is important to us, please feel free to contact us should you have any feedback in the future?
Kind regards
The Forever New Team
We're glad that our area manager has been in touch, thank you for taking the time to discuss the matter with her. Once again, please accept our sincere apology?
As discussed, this is not procedure and the necessary action has been taken to ensure this does not happen again. Customer service is important to us, please feel free to contact us should you have any feedback in the future?
Kind regards
The Forever New Team
