1 reviews | Active since Oct 2019
Poor service and customer support & No refund!!
Online order made and paid for on 10 Oct 2019. 3 items purchased. Package received on 15 Oct 2019. Only 2 of the 3 items received. 1 item missing.
No correspondence or communication from Forever New RSA that the 1 item was out of stock; and provide me with options of alternative or refund. Just keep quiet.
Contact no. on invoice does not work.
Had to send several emails and online request before receiving a response from Marcelle Mc M****. Contact no. on email also does not work.
I had to provide proof of banking details and copy of my ID for refund of the 2 items (the 1 never received and the 1 returned) - provided on 17 Oct 2019.
DSV collected the 1 item that was supposed to complement the missing item on 18 Oct 2019.
No communication received again from Forever New RSA.
Still waiting for refund or at least communication / confirmation of when I will be refunded.
Customer service is terrible. I will never purchase anything from them ever again.
I really do hope I am still refunded for the 2 items!!
We have gone through a transitional period whereby we've moved over to a new warehousing and logistics solution. We have experienced some teething issues along the way which we are working through as swiftly as possible.
The Forever New Team
We have gone through a transitional period whereby we've moved over to a new warehousing and logistics solution. We have experienced some teething issues along the way which we are working through as swiftly as possible.
The Forever New Team