RM
Ruru M

1 reviews | Active since Jul 2010

29 Mar 2019, 13:24

Poor Quality - Garment ruined after 2 washes!

I bought a multi colour wide leg jumpsuit about a month and half ago. I wore it twice, handwashed it because the material looked delicate... and noticed that the material was wearing off ? the jumpsuit tore? after 2 washes and having spent R1399.00 i feel ******.

I expect that after spending so much money, i could at least get to use if for close to two years? you would swear i have had it for 5 years. so disapointed at the quality of the material for which i spent almost R1500.00.

Regards, A

0
Replies (3)
Forever New South Africa
Forever New South Africa's reply01 Apr 2019, 17:08
Official
 
Thank you for taking the time to reach out to us. We are extremely sorry to hear about the defect you experienced with the jumpsuit.  Please kindly revert with the product information and we will try our best to resolve this for you?

 *** 

We appreciate your feedback and look forward to hearing from you soon.

Kind regards
The Forever New Team 
RM
Ruru M's update08 Apr 2019, 12:19
Reviewer Update
Hi, as per request. i have sent an email to the requested email address and no one has gotten back to me yet? Regards, A
Forever New South Africa
Forever New South Africa's reply08 Apr 2019, 15:44
Official
Good day

We received your email on Saturday evening at 7:23pm and were unable to respond as  our operation hours run from Monday to Friday. Our customer service consultant will be in touch today, your patience is appreciated. 

Kind regards
The Forever New Team