POOR CUSTOMER SERVICE,NEGLIGENCE AND BAD ATTITUDE

i have called the forever new store in Canal Walk on the 17/05/2015 and a lady called Zonke picked up and i asked her to check stock of item i was looking for and she told me she has stock and i asked her to do an IBT for me to Somerset Mall,as i stay closer that side, and she told me to call Somerset branch and ask them to send her an email requesting the stock, to my surprise that has never happened to me before i always ask for stock to be sent without having to contact the other branch myself, i did call SOMERSET and a lady called Nabeela said that is not necessary she should booked the item out to their store, she doesn't have to email Zonke or Canal walk, i went back to Zonke and told her and she said she will book the item out and i have been waiting since for an sms telling my the item is in somerset and i called somerset and they did not received any IBT with that item fro Canal Walk this is so frustrating because i am waiting so long for item that i requested on the 17th of May 2019 and i am calling back and forth with no help...And today 27/0/05/2019 i called Canal walk and nobody knows about this Ibt AND zonke is off i am totally disgusted with this