Poor Customer Service

On 24 April I ordered two jackets from Forever New (order nr: # ***) knowing full well that while SA is under level 5 lockdown that I will have to wait quite a while for the delivery of my jackets, which was perfectly fine.

Upon SA moving to level 3 lockdown I received an email (4May) stating the following: Please note that your order is scheduled for delivery from this week, starting from Monday onward. I patiently waited for that week to pass, and still nothing, which is worse is that since the 4th of May I received no communication, after sending emails I got no reply, and the customer care line is not answered?

This morning however (18 May), I received a message saying that my order will be delivered today, super excited I waited the entire day, postponed my essentials-shopping and even skipped my afternoon nap waiting for the call and checking my front gate for the delivery vehicle. It is now almost 6pm, I received no communication, the customer care line keeps ringing with no resolve, and my tracking information merely states "delivery failed wrong route"? My patience is up and the absolute lack of customer service is shocking, definitely did not expect this from a so called "prestige" brand such as Forever New